We are here to answer your questions
Leave us your details and your questions, we will answer you as soon as possible.
Orders
How can I check the status of my order?
Once your purchase is approved, you will receive a confirmation email with your order number.
As it progresses, we will notify you by email when it is in:
- Preparation
- Dispatch
- Delivery
If you did not receive your confirmation, please write to us and we will assist you immediately.
Can I modify my order after purchasing?
Yes, as long as your order has not yet entered preparation or shipping.
Please contact us via WhatsApp or email as soon as possible and we will manage it with you.
Do you ship internationally?
Yes, we ship to different countries.
The cost is calculated automatically at checkout based on the destination.
Do I have to pay taxes or duties?
Yes. These depend on the destination country and must be covered by the customer.
How can I contact you?
Our main channel is WhatsApp.
Write to us and we'll help you quickly and personally. You can also contact us by email: info@maquiactive.com
Payments
What payment methods do you accept?
You can pay securely via:
- Credit and debit cards
- PSE
- Efecty and Baloto
You can also pay by:
- Bank transfer or deposit
- Cash on delivery (Barranquilla only)
Is it safe to buy on the website?
Yes. We work with certified payment platforms that protect your information at all times.
Product
How do I choose my size?
Each product includes a size guide in the description to help you find your ideal fit.
If you have any questions, you can write to us and we will advise you personally.
What materials do they use?
We work with high-performance materials such as Nylon, Polyester, Spandex, and Cotton, selected to offer comfort, fit, and durability.
The specific composition is detailed for each product.
What if my garment doesn't fit as I expected?
You can request a change easily and free of charge. Our team will guide you through the entire process.
What happens if I receive a defective product?
We'll take care of it as soon as possible, at no cost to you.
Gifts
Can I send an order as a gift?
Yes. You can check the gift option at checkout or indicate it if you purchase via WhatsApp.
We offer:
- Basic gift wrapping at no additional cost
- Gift box with an additional cost
Do you have gift cards?
Yes, you can buy gift cards directly or request them via WhatsApp.
- You can choose the amount
- They are sent digitally
Gift cards must be used in the same currency in which they were purchased.