Política de envío
International Shipping
Does international shipping have a cost?
Yes. The total shipping cost depends on the weight of your order and the destination country.
The exact shipping cost will be calculated automatically at checkout. Once the rate is displayed, you can choose to proceed with your order or cancel it.
What is the estimated delivery time?
Most international orders are delivered within 5–10 business days after shipment. Estimated delivery times are displayed at checkout based on your destination.
Please note that delivery times may vary due to customs processing, local carrier delays, or other circumstances outside our control.
Which courier do you use for international shipping?
All international orders are shipped securely with FedEx.
How can I track my order?
Once your order is confirmed, you'll receive a confirmation email with your order number.
As soon as your package ships, we'll send you a second email containing your FedEx tracking number, allowing you to monitor your shipment every step of the way.
If you don't receive our emails, please contact us at info@maquiactive.com.
Will I have to pay taxes or import duties?
Yes. International orders may be subject to import duties, taxes, customs fees, or brokerage charges imposed by your destination country.
These charges are not included in your order total and are the responsibility of the customer.
Customs policies vary by country, so we recommend checking with your local customs office before placing your order.
Domestic Shipping – Colombia
Does domestic shipping have a cost?
Shipping is free on orders over COP $250,000 within Colombia.
For orders below this amount, the shipping cost will be automatically calculated at checkout.
What is the estimated delivery time?
Delivery times depend on your destination and shipping address.
Your estimated delivery date will be provided at checkout before you complete your purchase. Delivery times may vary depending on carrier operations, regional accessibility, or other circumstances outside our control.
Can I update my shipping information after placing an order?
If your order has not yet been shipped, we'll do our best to update your shipping information.
Once the order has left our warehouse, we're unable to modify the delivery address. If this happens, we'll need to wait until the package is delivered before initiating a return or reshipment process.
For assistance, please contact us as soon as possible at info@maquiactive.com.
Can I pick up my order?
Yes. We offer Pick-Up in Store exclusively in Barranquilla.
Pickup Address:
CRA 51B #79-324, Piso 2, Local 5
Barranquilla, Colombia
Please schedule your pickup by emailing info@maquiactive.com.
Can someone else receive my order?
Yes. A different person may receive your order as long as their full name, phone number, and delivery address are correctly provided during checkout.
Do you offer Cash on Delivery (COD)?
No. We currently do not offer Cash on Delivery (COD).
Which carrier do you use for domestic shipping?
All domestic orders within Colombia are shipped through Coordinadora.
How can I track my order?
After your order is confirmed, you'll receive a confirmation email with your order number.
Once your package has been dispatched, we'll send you a second email with your tracking number so you can follow your shipment.
If you need assistance, please contact us at info@maquiactive.com or through WhatsApp.